- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
This is incredible. They simply DON'T give A FU@$CK about their costumers. I bought a round way a ticket to Tel Aviv with two different companies (suggested by edreams) and the first flight was cancelled.
They said to contact the airlines cause they don't have anything to do with it. I'm trying to reach Ryanair and El Al and they don't awnser. Edreams, you have EVERYTHING to do with it, I bought the tickets with you, not with them.
Already sent 3 emails without an answer. SHAME
I have a flight to Tel Aviv and for obvious reasons I need to cancel and get full refund. Already sent 3 emails and received no awnser yet.
On Oct 18th Ryanair contacted me to tell my flight to Tel Aviv on Oct 21th was cancelled. They said they'd credit the amount I paid in my wallet but they didn't.
Already sent 3 emails with no awnser. Support SUKKKS. I want my money back!
I have a flight from Berlin to TLV on October 21th. As the country is AT WAR, I asked to cancel my flight with full refund. They said that the flight it's confirmed and it's non refundable. It's regrettable that the airline wants to make money even with this situation. Would Ryanair pay me a fine with they cancel the flight? I bet not. Shame on you Ryanair
Guilherme hasn’t received any votes.
Guilherme hasn’t received any thanks yous.
Guilherme doesn’t have any fans yet.
Guilherme isn’t following anybody yet.
Empty.
No info given to check in before the flight so couldn't check in before
Hi Guilherme,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John