This is my 10th use of Tenso proxy services for Japan buying. Really easy to use, good English explanation, easy follow-up. As we have the choose between different shipping/delivery company (with tracking, insurance or no) –– there are no delivery issue related to Tenso.com. The far is really correct (not expensive related to some other proxy). We could group different being and in the difference between some other service, they repackage all to get the more efficient shipment. So I'm really satisfied with the Tenso service!
This is my main provider for Asia media (CD, DVD, Blu-Ray). I have some 15 years of use and some 900 media purchased, without any trouble – Perfect communication, Good Shipping, and items well protected. Some shipment have no tracking information but I never experienced any delivery issue!