G W.

I made several large on-line purchases near the end of 2022. I returned several items in separate mailings. I returned exactly as instructed. I received a refund check in the mail for returned merchandise. A few months later I get statement in mail showing a late fee and a balance owed. My credit score decreased 83 points. I was not aware I had a balance. I never paid late either. To add insult to injury, they lowered my available credit to $200.00. I paid what they claimed I owed and I closed my account. I'll never buy from Jessica London again.