H. N.

Ego contacted me and claimed that they don't accept my return because the warehouse claimed the top of the set I've ordered would be washed which just isn't true. The set didn't have a price tag which I assumed normal because some companies don't put a price tag on their clothes and I never ordered from ego before. I also didn't notice any washed smell. The quality was not as I expected for the price and the clothes were also a bit to small so I returned the set with reason ‚bad quality'. I would never wash an item that I give back and I couldn't wear the clothes as well. Now I can't do anything, they just keep my money and they also keep the clothes (which wouldn't fit me anyways but I just won't get back anything even though I didn't do anything). I will also not receive a refund for the trousers which weren't claimed „washed" at all. They also stated that the clothes „will NOT be accepted and will be disposed of, with no refund issued", so they just throw the clothes away and I receive nothing for a false claim they made. The part that they just throw the clothes away isn't sustainable or acceptable at all! I've never experienced something like this. The customer service also hasn't done anything to help me. What they claim just isn't true. The fact that they don't put price tags on which makes it impossible to proof that the clothes weren't worn but they also throw the clothes away makes me extremely suspicious and I'd never buy from there again. The only thing they've offered me was a 20% store credit which is a joke.