I received my new purse, that I purchased online, with terrible scratches all on the metal piece and a sticky/gross stain on the purse. Clearly damaged but still decided to send it to me anyways. I will for sure never shop here again. And judging from the reviews I have read about Guess I wouldn't suggest anyone else does either. It is very obviously a used purse that they decided to resend out. The other purse I received was wrapped and had protective pieces on the straps and metal pieces. The damaged one did not.