I ordered a toybin and 10 days go by without hearing anything. I emailed support asking if it's been shipped. Response I got was"according to the tracking info the order arrived a couple days ago" my response was I did not receive a tracking number, what is it. I hear absolutely notta for two days so I emailed request a refund and within 2 minutes I was refunded. That's the only positive thing from this whole buying experience. Looks like great products online but couldn't tell you what they actually are in person and support I give a 3 star just for simple fact of quick response on my refund. All in all don't waste your money or time everyone