Thumbnail of user hapb1

Hap B.

Contributor Level

Total Points
81

1 Review by Hap

  • YOOX

9/13/23

They have sent the wrong items, again. Their website doesn't allow emails - always says "Something went wrong." Then phone customer service sets up an email, and then you never, even years later, hear anything back. Nothing gets corrected, and you're items are "Final Sale," so you're s.o.l. As far as doing a return via the website. My money has been taken and they sent me the wrong stuff. Correct brand, wrong items... again.

Tip for consumers:
They have sent the wrong items, again. Their website doesn't allow emails - always says "Something went wrong." Then phone customer service sets up an email, and then you never, even years later, hear anything back. Nothing gets corrected, and you're items are "Final Sale," so you're s.o.l. as far as doing a return via the website. My money has been taken and they sent me the wrong stuff. Correct brand, wrong items... again.

Service
Value
Shipping
Returns
Quality

Hap Has Earned 1 Vote

Hap B.'s review of YOOX earned a Very Helpful vote

Hap hasn’t received any thanks yous.

Hap doesn’t have any fans yet.

Hap isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ellem80
Elle M. reviewed YOOX
4/29/24

Customer service and return process are HORRIBLE! It takes about two weeks for them to log your...

Thumbnail of user deliveryinfo05
Mila K. reviewed YOOX
2/28/24

I've been YOOX customer for many years. Lately they sent my order to someone else and I got wrong...