Harley G.

It should not be this difficult on someone who is already going through something due to a work place injury! As soon as Gallagher Bassett got involved my medical treatment was effected, and not for the better! They are not even an insurance company, simply an administrator for self insured companies. Or in other words, they seem to be the company that companies use to get people kicked off of worker compensation! I received a call from my case manager (Chelsea) after giving all my medical providers the new billing information which was to go to them from that point forward. About two weeks after sending in all the information they asked for, Chelsea called and left a message while i was in Physical Therapy. Then again shortly after that while I was driving to work. She said more information was needed on my incident and she had questions about bills they were receiving. I have been calling back multiple times a day trying to reach Chelsea. I have left my name, company, and direct contact information multiple times daily with no response for more than a week a week and a half! I can now see why this company has such bad reviews! No wonder companies bring them in to help themselves, not the injured party! Unfortunately you can't give less than one star, because they don't deserve a full star!