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I did, it seems, make a mistake in my initial submital to Retouche however my attempts to correct my error were ignored with responses totally indifferent of any effort to correct my intent.
The final product although it did include a correction I had not requested was marginal at best even with the inclusion of some repeatedly requested corrections.
Bottom line, I have received equal or better work for other more complex projects at a much less price and a more rapid response time. I used Retouche only because I lost tract of the previously used firms. I will definitely expend more effort to locate other sources for any future projects.
Communications with Paul, who seems to be the primary spokesperson for Retouche, are difficult at best. He seems to be rude and totally indifferent to any thought of the customers wishes.
W H Jones
Harmon J.'s review of Retouche earned 2 Very Helpful votes
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They canceled our order because we didn't approve the photos in 20 minutes or less. They were...
Harmon I double checked your order - pic was approved, minor additional request you made 0 was implemented. I do not see anything you asked that we didn't do... I am confused and surprised that you got negative experience. Contact us again if the pic you approved is made in a different manner than you need. If you are asking about bright areas - I clarified that totally white (overexposed areas) technically cannot be made darker and recover details - they are lost, if this is the issue. I supposed that I was clear bout this limitation from the beginning.