This was my first contact with Escrow support after making 2 online business purchases. The agent, Diana V. was both knowledgeable, friendly, and took effective remedial action on all the issues I had, all of which were based on my lack of full understanding of the process. Everything has turned out perfectly to my complete satisfaction. I would highly recommend Escrow to all who want to explore the online business in a safe and protected environment. To the negative comments some have made, I risked 15K$ U.S. Without Escrow, I don't want to think where the money would have gone.