Hayley C.

Zopa advised me I was preapproved for a £7500 consolidation loan inwasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it reduced some interest/payments and free up some cash.
They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip...dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning...guess what...another email telling me they unable to confirm my income?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient.

I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email.

Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me!

I am raging! My borrowing power is 6, its a consolidation loan that they OFFER TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell!

If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap!

I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting!