I order every single week of plt and have done for the past 6 years! They can see that if they look at my account. I've never once emailed them with any problems with my hundreds and hundreds of parcels, but my last parcel had a £6 eyebrow kit missing so I emailed them and they are practically saying I'm lying. Why after hundreds of orders I would now lie about this x1 £6 item. Getting me to jump through bloody hoops, like I'm desperate for £6! Wtf! All I wanted was for it to be re sent a bloody keep it! Disgusting