Heather A.

THIS COMPANY IS A JOKE. I ORDERED A PAIR OF SHOES. I OPENED THEM IMMEDIATELY ON DELIVERY. I NOTICED VERY NOTICEABLE MARKS ON BOTH SHOES. SO I TOOK A PHOTO AND CIRCLED THE DAMAGE AND SENT AN EMAIL. YOU CAN SEE THE MARKS MORE CLEARLY IN PERSON. I ALSO NOTICED THEY ARE PUT TOGETHER POORLY. THEY ARE SUPPOSED TO BE KEDS KATE SPADE. I AM SORRY, BUT THE WAY THEY ARE PUT TOGETHER I CAN SAFELY SAY I BET THEY ARE NOT AUTHENTIC. ALSO THEY CLEARLY HAVE NO QUALITY CONTROL IN PLACE, BECAUSE THESE MARKS WOULD EASILY HAVE BEEN SEEN.

I RECEIVED AN EMAIL FROM THEM TODAY, THAT I CAN RETURN THE SHOES BUT HAVE THE NERVE TO TELL ME THEY WILL CHARGE ME A RESTOCKING FEE. THEY ARE DISPICABLE, THEY SENT ME DAMAGED SHOES AND EXPECT ME TO COVER RESTOCKING FEES.

I WILL NOT BE SENDING THE SHOES BACK! I AM TAKING THEM TO A REPUTABLE PLACE TO SEE IF THEY CAN SAFELY GET THE MARKS OFF AND CLEAN THEM, THEY NO LONGER HAVE MY SIZE AND THEY ARE CUTE OTHERWISE. THEY CAN GIVE ME SOME KIND OF PARTIAL REFUND FOR THE DAMAGED SHOES THOUGH!

THEY WILL NOT GET A DIME OUT OF ME TO RETURN THEM TO RESTOCK THEM ONLY TO SELL DAMAGED TO SOMEONE ELSE. I HAVE SENT AN EMAIL OUT TO FIND OUT WHO I CAN REPORT THE COMPANY TO FOR ALL OF THIS. SHAME ON THEM!

ALSO, I DID NOT PUT THESE SHOES ON NOR DID I LACE THEM. THEY ARE IN THE CONDITION THEY WERE SENT TO ME. THEY HAVE A LOT OF NERVE TO TRY AND CHARGE ME A RESTOCKING FEE FOR DAMAGED SHOES.