I ordered same day delivery from Big Lots. The driver left someone else's order. I immediately contacted the company to advise of the error but never heard back until the following day. I had to send several emails just to get a response. The company ultimately did deliver my package a day late but refused to deal with the erroneous order that I received. They also declined to refund my delivery fee, despite that I did not receive same day delivery. Worst service company I have ever dealt with.