Cancelled event, refunded all but two tickets. Last two tickets purchasers card has been cancelled, cannot issue refund. There's no way to speak with someone from Eventbrite, just chat. Chatted with someone who told me Eventbrite's policy with no fees for cancellations is not true, she did not understand nor comprehend anything I said. I want money deposited to account so I can refund customers money. At a total loss how to refund money or get money that Eventbrite is holding.