Heather D.

I purchased clothing from Christopher & Banks for my 87-year-old mother for Christmas. She needed to exchange sizes, so she called for return labels... Never sent. She then called customer service and was told she could not return because it was only 3 days before the 30-day time limit on return policy was up. I then called and asked for a customer service rep and was told none were available and one would call within 24-48 hours… no call was received. My mother next day aired her return to make the 30-day return policy to address on the web listed for them. I emailed them and was told that the address she sent it to was their Corp office. If I sent a tracking number they would trace for her. Three weeks later no response. I emailed again and received an email stating that they need item numbers and tracking numbers and that the address the return was sent to was the Corp office… they also stated they provided a QR scan code on the original receipt that would have directed the return to the right place., 87-year-olds don't use QR codes or know what they are! I emailed them again and asked for a call back… no. Response! Sent my final e-mail and said would be writing this review and my communication with them was done. I strong feel that they did not show support for my mother and it borders on age discrimination! At what point do not pick up the phone and assist the customer especially an elderly one?