Heather G.

I purchased a dress late December. I traveled majority of January then returned and got COVID and was sick for nearly two weeks. I went online to ask for an exception as I realized I had just missed the return window by 3 days. My initial attempt to contact them resulted in a response based on a different purchase that was a FINAL SALE item NOT the dress in question. Since then, I have attempted to contact them for several days now via every avenue given me, text, email and chat with absolutely no response whatsoever from them. FRUSTRATING! And ridiculous. The dressing questions quality was not at all what I would expect for $300! Very poor in fact, and the fit was what you would expect from a dress coming from China! Today I mailed the dress with a note inside on the packing slip letting them know I'm returning this dress! Never again! I will block and delete them from every avenue on my end once the return goes through. It's amazing how you can get inundated with all of their sale emails etc. yet they won't respond to any of my emails!