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I ordered 12 Discus fish and paid the high shipping for overnight delivery. The package came a day late. Once the package was late we notified the company and they said the packaging was guaranteed to stay warm for 72 hours. Fish arrived the next morning all dead, with 3 tiny heat packs that were cold. The water temperature was below 55 degrees. They refuse to accept responsibility for the shipping when they packaged them poorly. We have ordered plenty of live fish including salt water fish to our home without this problem. We have even had a successful shipment from this same company 2 years ago. Absolutely ridiculous. With that high shipping you should get a guarantee from the shipping provider.
I posted a picture of the poor fish and the 3 tiny heat packs.
Tip for consumers:
Pay more on a site that is more professional. You won't end up wasting $120 for shipping of nothing and not getting that returned or made right.
Products used:
We bought fish they arrived dead.
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