- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had ordered multiple packages from this company to the same address before, and all were delivered. Today my son's 16th birthday cake wasn't delivered on time, because the UPS driver couldn't find the same address. I called this company twice. Extremely impolitely, I was told that UPS was informed and the company can't do anything for the package delivered today. Then I called UPS multiple times, and each time a representative told me that took notes, and the package would be delivered today. Finally after 5 PM, from the delivering UPS, I received a phone call, indicating they never received the above-mentioned messages, and the package cannot be delivered today! Under these conditions, I can't make any further purchases from this company.
THE PRODUCTS ARE GARBAGE, MOST OF THEM ARE NOT SHIPPED AND THEY NEVER PROVIDE REFUND FOR UN SHIPPED PRODUCTS OR EXCHANGE!
Heidi G.'s review of ZAFUL earned 5 Very Helpful votes
Heidi hasn’t received any thanks yous.
Heidi doesn’t have any fans yet.
Heidi isn’t following anybody yet.
Empty.
I placed an order for the "Taste of Christmas" gift basket on December 17th, intending for it to...
I received an email that someone was sending me a birthday gift basket arriving on a date I was...
Dear Heidi,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have sent an e-mail to you bery****@gmail.com already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Zaful Customer Service