helena m.

I do not have any problems with the chat bot. It is being used worldwide. I understood that perfectly. However if a query cannot be answered by a chat bot you will be advised to log a complain and they will answer within 24 hours. Isn't it ironic that internet was created for faster communication but one has to wait one day when they have concerns? It is understandable if it is no longer within the working hours or it is a non working day. Is Thursday at 01:00PM not a working day/hours in the Philippines? I am in Middle East the telecommunication here if the customer cannot get an answer from a chat bot there is a choice to be connected to a working HUMAN or SOMEBODY will be in the chatroom for the clients. Globe is a big company can they not hire directly employees who will be in the customer support department?