Helen D.

On hold all day waiting to change a nights accomodation weeks in advance. Website sends you to the app app sends you to the website. Left messages to call me back and sent email no communication. Call the following day presses the button to be put on hold an hour and a half. Lady from the Philippines answers laughter in the background roosters crowing took so long I'd cooked my dinner washed up and mopped the floor. Then before completion she hung up on me. I ring her back pressed the wait an hour and a half for the call back. Spoke to the same lady told her i'd Be making a complaint about the time poor customer service and hanging up on me after I'd already told her the trouble I'd had trying to get someone to answer me. Moral of the story don't ever bother with WOTIF. Since this happened I've started to read other people's experienes and it appears to be a common issue with WOTIF they don't care just want your money go elsewhere vote with your feet you'd think with Covid and reduced travel they'd at least value their customers