Helen V.

I don't know if I can use the word cluster$#*! online. However, the word best describes my H&R Block experience in their Euclid Avenue office, Helena, Montana. I used the walk-in option - my information was in order - I filled out the required information and left my paperwork.

After some time, I called to inquire as to the status of the preparation. They couldn't locate my file and intimated I must have taken my information to a different office. My file was under my middle name but I had to suggest they look there.

My work was given to a temporary employee - terminated on 15 April. She totally screwed up and I had to explain the error. When I then received a call saying the mistakes had been corrected - although I was told that a particular item of concern couldn't be calculated because it "wasn't in their system." I had earlier been advised "there was no extra charge" because the taxes were originally incorrect, but when I went to pick them up - there was an additional charge added. I explained that was not my understanding and I ended up not paying the additional fees - which seemed about right given the situation.