Helen X.

I ordered make-up for Stylenanda because they had fee shipping to the Netherlands.

When the package arrived the costs where 17 duty and 33 import taxes over an order of 66$. I am willing to pay the duties but the import taxes in the Netherlands are calculated based on the transportation costs, stylenanda did not note free shipping on the parcel which lead to an amount of 33. The customs will be taking 21% of average transportation costs (Korea > the Netherlands). Therefore i rejected the parcel and decided to sent it back.

They responded 1,5 week later on my e-mails which is very slow. Stating the return costs are for the costumor, which i find absurt due to their fault at not noting the shipping fee. Won't order from them again.