Ordered on 4/20, order processed and credit card charged on 4/22. Have tried their so-called customer service by email twice, and got the same Robo answer each time. Finally wrote again and they took a big (?) 30% off my bill, supposedly. I ordered 2 military masks for family service members who are still waiting. They are still not shipped. This company should be put out of business. I'll make sure they get the recommendation they deserve with everyone I know.