Henna B.

TERRIBLE CUSTOMER SERVICE! THIS COMPANY IS A SCAM AND REFUSE TO ISSUE REFUNDS!

I received an email last night telling me they have charged my credit card $500 for the next year. I logged into my Teamviewer account and couldn't find anywhere to cancel it. I only found a "delete account" button so I used it, All it did was delete my account which I still have to pay for because Teamviewer apparently doesn't issue refunds and now I can't even log back into my account because I deleted it! What kind of company doesn't issue refunds?

I liked their product but not for $500 a year! I barely use it. Their customer service is very concerning. When I called in to cancel I was on hold for over 30 minutes as I was caller #10. The first customer service guy told me I had to write a letter stating that I wanted to cancel my account. Why do I have to write a letter when I just sat on hold for over half an hour? After I requested a refund and was denied I told him I would contact the BBB so he transferred me to another customer service person who told me the exact same thing but was able to cancel my account for me over the phone. I asked her how do I access my account now that I've deleted the account and they won't issue me a refund and she said she would transfer me to support. I'm now sitting on hold again as Caller #10!

I will NEVER recommend Teamviewer to anyone again. This is by far one of the worst customer service experiences I've ever encountered. Bad enough that i'm actually writing this review.