If you're planning to dropshipp with these people, do yourslf a favour and look somewhere else. Dropshipp from EU or USA... very poor email etiquete and 0 support!
Caroline was very helpful when I needed help in choosing the right template for my website. She went that extra mile making sure I receive the best possible support. I like choosing my templates from her company because they provide 24/7 support and that's what every company should have!