Henry M.

My company secretary booked 4 tickets to Orlando for a conference. Payment was made and accepted by airexpress.co.uk and a confirmation code given. The following day, an email was received asking for debit card details and passports. Naturally, as the payment was already taken, we contacted air express to question why and raised our concerns. The manager Russal (sic) explained that their payment security system wouldn't accept our payment, so we went through all the details and every aspect was in order. I then explained that payment had been cleared by air express. Russal was condescending and exceptionally rude, insulting my contractual understanding and then immediately cancelled our booking, whilst still keeping our payment. By their own admission, they are not interested in honouring the Sale of Goods Act. I now have no choice but to recover our payment by legal action, which, thankfully, we're very good at. A brief internet search reveals that this is their standard MO.