Hilary W.

I purchased a blow dryer online from Cosmo Prof less than a week ago. Shortly after receiving the hairdryer, I changed my mind and called for a return label. I meet all return criteria. The box is unopened the blow dryer is unused I have proof of purchase and it is within 60 days. They insist that the box is open and that the blow dryer has been used. While being untrue, I am curious as to if they have cameras in my house and can see somehow think they see me using this blow dryer?! The box still bears manufacturers, tape, and yet they somehow they insist that it does not. Keep in mind that, this was an online purchase and I have only spoken with the representative over the phone. I have called several times and sent more than a dozen emails and yet I am refused.

If you have no needs- Go Daddy is fine. But if they "accidentally" charge you after you've turned off auto renew- good luck getting your money back!

That's an oxymoron for this company. The customer service is nonexistent. Avoid avoid avoid. They made it a marathon in persistence and patience to cancel my service.

This company is a joke. I reserved a taxi through Booking.com in August. When my plans changed in early September, I tried to cancel the booking and realized that I had never actually received a confirmation email. I tracked down, after at least 20 minutes of searching, customer service for Booking.com taxis. After several emails explaining the situation to customer service representative David, I was assured that my reservation had never actually gone through as they could not confirm a contact information. This made sense to me at the time, it explained why I never received a confirmation email or couldn't find the booking under my account. At this time (which was 5 days before the alleged reservation) I told David that my credit card had already been charged, he assured me, in writing again, that this would be reversed. Again, I believed him. Imagine my surprise when on the way to the airport I got an email saying that my taxi would be ready for me at the next airport! I was told that this reservation didn't actually exist and so I was a bit surprised to receive this email. Of course I went through the email link to cancel the Taxi right then. I reached out again the next day to customer service to explain what happened as David had stopped answering my emails. I explained the entire situation over again and was told that since I canceled outside their 24 hour cancellation window, I was not due for a refund. They apologize for the inconvenience. Fast forward two days and I am still sending emails accompanied by photos with proof that the mistake was on their end and not on mine. I just received my third email from Booking.com stating that since I canceled outside their 24 hour cancellation window, I am not due a refund. Sorry for the inconvenience. I fully believe that they are just trying to wear me down but the jokes on them! I'm no quitter. There is, of course, no way to call them directly.