Overall it has been a good experience with some bumps that are hard to forget. My actual rating would be 3.75 stars.
Here is why:
1 - I think some writers should have their work prescreened for quality by Textbroker at various author star levels because at the three star level for example, you will frequently receive texts that will either require various revisions or heavy editing on the clients behalf before using the texts due to a great number of gramatical errors, factual errors, structure of phrases, etc. Increasing the star level of the authors will decrease the need for corrections, but that seems no not be a good excuse to be allowing authors who are not yet ready for a comercial environment, on the Textbrker platform.
2- The UX design needs some work because of the problems stated above. It would be important to me to have access to the ratings given on each individual order, directly on the past/current order list, and maybe even provide a function to allow authors who I have rated 5 stars for previous work, to either be notified I have set up a new open order and have a period of 6 hours for example, where one of them could choose to take it before it goes in to the "public" area where "new authors" can "grab" the order. The "new authors" are like a lottery, and can be very good or horible.
I could go on, but then I would have to invoice someone for consulting fees.;)
Congratulations for the following:
"Thanks for donating to help impoverished children in Africa"
Hi Hilton! Thanks so much for your honest feedback! We definitely understand the frustration of needing to send multiple revisions back to authors. However, we wouldn't be able to implement a review of orders before they go through to clients without a large price increase on our self-service pricing. We do offer Managed Services if you are interested! This would take the workload off your shoulders. In lieu of this, I would recommend that you consider either going up to the 4-star quality level, or perhaps putting together a team of your favorite authors to work with going forward. If you would like more information or assistance building a team of your favorite authors, please email us at clients@textbroker.com and we will be happy to help you with that!