Holly B.

Vestaire has a wide variety of preloved, luxury items of varying quality. A lot of times you can find real gems on here for a lot less than retail price. I bought two things so far with no issues! You're also able to message sellers directly about any additional questions, which is really helpful. I knocked one star off because vestaire does sometimes sell fakes. You can tell just by the picture. But as long as you use common sense and really research the product before buying, it shouldn't be a problem!

I scheduled a pickup for yesterday, and it was meant to be picked up on the day of. No one came. So I called customer service to see if something went wrong and if it could be picked up ASAP today. The guy was hard to understand and then EXTREMELY condescending and rude. I've worked customer service for a long time, so I get the frustration, but this guy was just nasty. After awhile of getting nowhere I hung up and used the automated service to schedule another same day pickup. Hopefully this time it works out. The takeaway here is that customer service is so mean and unhelpful that it's easier to deal with robots, lol. Never using FedEx again.

First of all, I was sold a blatantly fake item. I definitely should have looked into the seller more before making a purchase. She has the exact same item (pictures, description, authentication pics) posted and sold multiple times on her page. It's obvious that's she's buying counterfeits and selling them on Poshmark. Literally not even bothering to change up the description of the items. Then when I contacted customer service, they told me they wouldn't cancel the item, and I'd have to pay for authentication once it arrived in order to have a "case" for return. A hard lesson learned, but absolutely F this company. They support and sell counterfeit items, as many other buyers have come to realize. Hopefully someone takes legal action against them soon. DO NOT BUY FROM HERE.