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I ordered a Mugler Angel gift set and the perfume is bad. Please see the pictures so you can see the difference and how bad the product is. It stinks too. The perfume is brownish gray instead of clear blue.
I'm not sure if their product is fake or just past expiration but my perfume is off and the woman on the phone doesn't seem to help. She won't discuss the problem and just keeps hanging up. I also sent an email with photos.
Tip for consumers:
Buyer beware. Items are either fake or expired. Pay full price at a department store. Saving 20.00 isn’t worth this hassle. Keep in mind I’ve spent time on this review too.
Products used:
Nothing
The tree was nice but smaller than I expected for the price. The leaves were curled up and still are after planting. I'm not sure why. I hope it makes it!
They have a good selection!
We wanted a self pollinating apple tree.
They will not let you return anything if it's used or laundered. Their material isn't that great. It's thin. The stitching isn't that great either as you can see in the photo. So the 30 to 60 day satisfaction is a hoax because you can't actually try it or wash it. Even if the item arrives unraveled and starts to fall apart and you try it anyways, they don't care. My sheets came like this and they won't let me return them. I'm currently in the process of getting a partial credit but it isn't working in my favor. It takes 24 hours each response so is taking forever.
Tip for consumers:
Buyer beware. There is t really a satisfaction guarantee like the website claims. Know this when ordering that you will be stuck with what you order.
Products used:
Sheet set.
Holly hasn’t received any thanks yous.
Holly doesn’t have any fans yet.
Holly isn’t following anybody yet.
Empty.
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I ordered 3 Sebastian cellophanes about a year ago. After many weeks, I received only 2. Never...
Dear customer，
Thank you for your feedback on Sitejabber.
We feel sorry that the products did not meet your expectations.
There may be some misunderstanding here.
Silk, a unique material, needs special and careful care, and it need use the special detergent for silk. Its lasting time can be affected by many factors, such as the using and care methods.
Our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin. So you can trust the quality of our products.
We do offer a 30-day return service, but sorry that according to our return policy, the items in the following conditions cannot be returned, refunded, or exchanged—① Items worn, ②Items washed, ③Items damaged, ④Items without all original labels.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
We are very sorry for this unpleasant shopping experience. We will improve the quality of our service so that you can get a better experience.
If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service