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Diadem has now credited my card for this order. It took my submitting my original review, along with threats to contact the Consumer Protection Bureau, the BBB, and to post additional reviews on other social media sites, to elicit a response to them. As previously stated, my prior emails to them were ignored. While I am grateful for the refund, this issue took months to resolve and way too much of my time. I am adding one star because of the refund, but I strongly caution readers about doing business with this company.
I will happpily retract this review should somebody from Diadem reach out to me, but it appears that the money I paid them for items never received will not be returned, and I have been scammed. Lesson learned--always read BBB and other reviews of vendors with whom you are not familiar. A friend was wearing some earrings I admired and referred me to Diadem. I placed an order in early October for jewelry for Christmas gifts which have yet to arrive. When I check the tracking details, they are very vague, and the latest post was from October 29 stating my order was processed through a facility in China. There have been no additional updates and repeated emails to them remain unanswered. This is just the beginning of my war with Diadem. This time they took on a consumer advocate.
Hi Holly,
We are so sorry that there was an issue with delivery of your order. We have emailed you back to resolve this issue. Please email us back if you have any further questions. Thank you!
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Hi Holly,
On our FAQ page, we state that if you have any questions or concerns that aren't answered on our website to email us at our customer support address (help@diademboutique.com). We only received one email from you which we responded to in a timely manner. We ship hundreds of orders every week and have improve our practices by now shipping all US orders from the US! Again, we apologize for the inconvenience with your order. We are glad we were able to resolve this. Thanks!