Hoàng Nguyễn A.

I order a Bobbi brown foundation from Lazada. When i got the item, there is no seal out the paper box. I took the jar out of the paper box, and realized that the shade was too bright, much brighter than the shade in the photos in Lazada website. Thus, I placed a return order, 2 days later Lazada staff came over my house to pick up the item. And a few days after that, I was informed in the app that my return request is rejected, and the item will be delivered back to my address. The reason is that item (the foundation) was used. I can not believe that a big company can make such a big and dirty lie. This is actually a rob. I have never ever opened the lid of the foundation jar, how can they say that the foundation was used. I call customer service, the girl who answer my call just said that Lazada just reject my order and that all. She just said the other team told her that the item was used, after I explained to her that I even have not open the lid, then she said taking the item out the box means that the item was used. That was so terrible and irrational, given that there's even no seal/stamp on the paper box. I will never used Lazada app again, and and wish that Lazada in Vietnam will soon be broke