Hoot C.

Got some bad coffee from them after years of buying from them. Customer service SUCKS

They want me to pay return shipping and let their SHIPPING manager decide if it is bad or not then if he determines there is a problem then they will refund my money and shipping

DO not order from them until they get customer service better

Had a similar problem years ago and they sent a label for return shipping and within 10 days had new fresh coffee

Roxanne doesnt trust a customer who drinks 5 cups of this coffee a day as being substandard and is unhelpful on return shipping wants me to pay and only if they decide there is something wrong will tey then refund my money and my shipping

Unbelievable I would suggest finding a company who cares when a customer has a problem and wants to help fix it not make you pay more to get the produuct back to them and let them decide if they want to give your money back

Her "fix" was to offer me free shipping on my next order she had no clue that every order i have ever placed from them has had free shipping and is over 100 bucks

The problem is the boxes they sent me have a dirty sock taste and is undrinkable I pulled some of my old stock and had a side by side blind taste test and the aroma and flavor are VERY different

Somehow I have to trust them to have the shipping manager decide if there is a problem not the customer on whether the coffee is rank and have to pay to ship it back and wait on them to decide what to do

NOT HAPPY switching back to coffeewiz.com for all future coffee purchases

I am not asking for anything free just they pay to take back undrinkable coffee at no cost to me (shipping) they wont do that and wont take back the coffee unless i pay to return it and let them decide whether to refund my money on the cost of the coffee and the cost of shipping

I have exclusively ordered from coffeecow for almost 3 years and drink a lot of coffee and they want to hard time me when i have a problem

My money will go elsewhere