Howard G.

Total Crooks-- I had booked a vacation directly with the Hyatt in Puerto Rico flying on Jet Blue. The Hyatt reservation and the flights were cancellable for a full refund up to 72 hours before the trip. I thereafter checked with Jet Blue Vacations to see if they could do better as a package deal. The entire difference was that Jet Blue Vacations could add breakfast for free. So I explained that my existing reservation was cancellable for a full refund up to 72 hours before departure. The Jet Blue Vacations person said the Jet Blue Vacations package was also cancellable for a full refund up to 72 hours before travelling. So I cancelled my separate Hyatt reservation and Jet Blue flights for the full credit and rebooked with Jet Blue Vacations instead. Fast forward. Omicron has broken out and Puerto Rico has changed their entry requirements. One of us does not feel well. So I call 4 days in advance to cancel the Jet Blue Vacations reservation and get my full refund. The Jet Blue Vacations phone person now insists that there are no refunds but simply credits for a Jet Blue Vacation within a year. They have now stolen over $3500. And when I ask to speak to a supervisor, the phone people refuses to connect to a supervisor saying it's against company policy and she will terminate my call and I won't even get the credit. If you look at Google, the complaints are rampant. So it's time for ne to find a lawyer. Why would Jet Blue Vacations choose to be known as crooks and why won't they refund my money as promised particularly given that the Hyatt will provide them a full refund? Put Jet Blue Vacations out of business until they keep their word.

My item was on sale for 27.00 then when I put it in my cart it changed to 33.00. I'm not too happy with that

We ordered a printer, ink and paper to be sent to a home in Miami. Best Buy sent the printer properly to Miami but sent the ink and paper wrongly to an office address in Washington DC. Customer service was a half hour wait to speak with Grace in the Phillipines. She was awful and has now cost Best Buy a lifetime customer. She told us we had to take care of the problem since the building in Washington DC accepted the wrongly sent package of paper and ink. She kept repeating herself and putting us on hold. And then we asked for a supervisor. She refused to give us a name, had us hold 20 minutes, came back on and said she would then get the supervisor, had us hold another 28 minutes and then hanged up.

We had a request to ask of customer service that we knew could not be done by the person answering the phone so we asked for a supervisor. Having been a major customer for decades, we expected the supervisor to listen to the request and to see what they could do. Instead, a totally officious supervisor named Cesar got on the phone and without even hearing what we hoped he could do, he immediately lectured and scolded us on his procedure and could not have been ruder. So we finally got the name of the true supervisor -- Kaitlin -- and our main goal was to complain about how completely rude Cesar was and how uncaring customer service has been. I have tried to 2 weeks to reach Kaitlin and held on the line a total now of more than 2 hours. But they keep putting Cesar's friends and colleagues on the phone and insisting Kaitlin is busy but we can speak to Cynthia Ralston or Omikari or Melissa or Cesar -- all just his friends. When we insist on speaking to the actual boss, they try to leave you on hold and then finally say she will call back but no one calls back. Totally rude, incompetent, and protecting their rude friend.
Whoever runs the customer service at Neiman's should probably clean house, from Kaitlin, Cynthia and of course Cesar

The Realreal has massive problems. Sold an item that was a great deal, but kept the money for a week and then admitted they did not have the item. It could take an hour to get through to customer service-- endless hold-- so most people just give up. The customer service supervisor Scott refused to get on phone and told the poor operator to say he left for the weekend. It took me many hours of holding on 7 calls from Europe without really any satisfaction-- a credit on a much worse purchase-- and no senior person ever contacting me.

I am supposedly a Level 11 Concierge customer. But Hoteltonight cares little about clients, almost always is less than forthcoming, and almost never is helpful with the problems they create. I will not use them again. The prices seem great till the last screen hits with a bunch of hidden not-included costs. The booking says two beds but the fineprint says you are not guaranteed it. So we prepaid 3 nights at #DoubletreeHilton on 40th Street in NY because it had 2 beds. When we arrived we were told that was not a guarantee and we had 1 bed. I had the choice of paying for a second room or forfeiting $700. I wasted an hour on the phone with HotelTonight who did nothing. Book your rooms directly with no hidden costs, prepayment and fine print and avoid HotelTonight