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Error on my part with shipping address. But how can you argue when address doesn't exist. Then they send response that it was delivered when the UPS tracking indicated that status changed to "return to sender". Then filing a claim or communication to them is difficult unless you want to talk with a CSR whom is reading from screens vs any resolution skills. Basically their response is: we ship, they said it delivered and you lost your product. They offer to file with UPS but you will pay for shipping. Estimate starts at 1/4 more of your order. Hmm sounds like a "no thank". I paid my stupid tax to learn not to use Build.com / Build with Ferguson. Always leave a positive. The photo of the non product was nice..
Tip for consumers:
Highly recommend future potential customers of build.com to skip the pretty photos and use a more reliable online site
Products used:
Order from Amazon
Ht D.'s review of Build.com earned 2 Very Helpful votes
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They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I...
