Purchased a pair of Bose SoundSport headphones to replace the current pair I have now. A small cardboard UntilGone box quickly arrived and I was eagar to see if this product is any good. There was no Bose packaing as expected - but, instead the headphones arrived in some random plastic bag. All the the other parts and pieces were also shoved into the box. The box contained no literature or warranty card whatsoever. As I took the headphones out - they appeared to have suffered some wear and had scratches worse than the ones I have owned for 3 years. Worse part, the sound is horrible. It lacks any clarity and sounds completely muffled. My guess is that someone has gotten their hands on a) Knock-offs b) Bose product that was suppose to be refurbished or c) are Bose rejects. UntilGone has NO customer service and this site it 100% a total scam. Do NOT buy from these people. Super shady.
*** UPDATE: I spoke to Bose and gave them the serial number. They explained to me that this pair had been originally sold in 2017 - so, obviously have been knocked around for 5 years and then repackaged as new. Happy Ending - Bose customer service has agreed to send me a brand new replacement pair! As a brand, Bose has garnered my life-long trust and admiration and I promise never to buy any Bose product unless right from a reputable retailer.
Hi,
Thank you for your review.
I am sorry to hear you are not happy with the Oliver Peoples frames that you have received.
I can confirm that we are an authorised retailer for All the brands shown on our website and all the products listed are 100% genuine.
We do not take allegations that we sell fake items lightly and should you wish to confirm our authenticity we are listed as an authorised retailer with Luxottica who own Oliver Peoples.
Kind Regards
Shade Station