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I've been waiting for a response for 4 hours now to my text. I've tried 6 times. I keep getting automated responses about High Call Volumes with links to advice on how to breathe. Hate the state of mental health support in this country.
Crisis Text Line also shares data with for-profit companies, skirts their ethics review board, and fails to deescalate 40% of calls.
I A.'s review of Crisis Text Line earned 3 Very Helpful votes
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Two hour wait to be accused of being aggressive and misusing the system, then threatened with...
I called telling them my situation trying to get help and safety but they ended up calling the...
We are truly saddened to hear about your 4-hour wait time. There are times when we have higher than normal wait times and for that we are truly sorry. Thank you for letting us know as this feedback will help to improve our service. If you haven’t tried us in a while, please try us again. We also wanted to let you know that last year, we de-escalated over 11,000 conversations with people who reached out indicating that they were in imminent danger of ending their lives or harming someone else. In addition, we rigorously safeguard texter information and have no relationships with any third party organizations to share or monetize personally-identifiable information. I hope this answers some of your questions. If you have any additional questions/feedback, please feel free to submit them here: crisistextline.org/feedback. We wish you the best.