I am using TMD Hosting for last 4 Years, the support team is best in the industry, they always help us with my stupid questions to the most critical issues, average response time is hardly 5 minutes, i am using there cloud hosting and running 4 websites on it, including ecommerce and blogs and news website, all of work really just fines, and i faced downtime only once in last 4 years. They deserve more than 5 stars specially there support time.