Mark R.

In 2010, I had bought my first Keens. Had been a Merrill guy before. I really liked the fit and the wear of everything Keen except a nylon eye went bad. I contacted them, and they offered to help me replace the boots four years later--not the entire amount but enough to say, "We stand behind our boots when you stand in them." I have now just bought two more pair, in 2024, after the penultimate 2019 purchase. I wear them a lot--and hike a lot. Some serious miles in NY, VT, NH, and ME. Thanks, Keen!

Last year, Elfster worked just fine. I logged in again this year--and everything seemed fine. Had been waiting on the last person to accept the RSVP to begin the Draw. I received an email that person had accepted but when I tried to login: nothing. Did not recognize me...the owner. Had to recreate an account. All empty. Ba Humbug, Elfster.