Ian B.

Does not deserve a rating but has to be given to continue. Ordered made to measure curtains and blinds. Measurer had to remeasure, Manager at Cairns is rude and untruthful and unreliable. Curtain fitter put tracks in wrong room, brought insufficient fittings to finish and disappeared promising to return next day and complete job. In the last six months I have not seen or heard from him. Rang Spotlight Service Centre in Melbourne, they are unreliable, do not return messages and cannot be directly contacted as you are forced to leave messages. Eventually had the last of my curtains and blinds fitted, took 10.5 months and now one of the blinds is faulty and I have rang twice and left messages and emailed and have not been contacted by spotlight. DO NOT, DO NOT, DO NOT under any circumstances use Spotlight for your curtains and blinds. I have spoken to ex staff of Spotlight from four different shops and they have all confirmed that this is the norm for Spotlight. Three of the ex staff informed me they had put curtains through out their entire house from botched curtain and blind Spotlight jobs. It is now long over 12 months since I made the mistake of walking into a Spotlight shop and I still not have received what I paid for.

Waiting FIVE months for delivery of my order. Then I am bombarded with text messages and a mumbled and indistinguishable telephone message as to what I had to do regarding delivery, payment, delivery payment, payment and payment. Final payment has to be made well before delivery will be completed, At time of placing my order I was told the delivery driver would only accept cash, all correspondence advises there is a variety of payment methods for delivery payment, two days ago I was advised that payment is to be by any EFT payment. Nothing about the delay in the delivery. One text threatened me with rescheduling of delivery if I did not reply to their text message within 12 hours, (I am not a teenager; I do not have my mobile telephone glued to my left hand). Then a text message saying delivery had been rescheduled! All this in the space of 15 hours.
I rang and was abruptly told the delivery would be made on the originally advised date. I was told in no uncertain terms that it would be delivered on the advised date. I requested an email to confirm delivery date, took her two goes to get the the email address correct even though my email address is notated on the original order form and she ensured I would receive an email confirming delivery date. Still waiting!
Rang to enquire as to my confirming email. Rang Cairns shop number and after being put through a myriad of agonising messages on how to avoid talking to a real person I found myself talking to another person in Wetherill Park in Sydney, I advised I was attempting to talk with someone at the Cairns shop, she make it quite clear I was not going to get to talk with anyone but her. Asked her to confirm delivery date and explained I was after nothing more than a confirming email as promised; of the delivery date. "We don't send emails" Why did one girl promise an email and why have I provided an email address if Nick Scalli does not send emails? She made it quite clear I was not getting an email and she would send me a text, (here we go again) I requested she include her name in the text for future reference and she agreed. I have once again received a text with no name and the delivery date is still the original date! (Here we go again). This will be my third encounter with Nick Scalli; First; Last and Only. Watch this space for news on the delivery.