Ian E.

I work in IT so know all about tracking and cookies and how these sites work. I am now finding that there's a regular pattern that cash back that's only pennies tends to track without fail. However when you start getting into cash back that's £sss then here's where things start to get odd. I have been using top cash back for 2 years and mostly large amounts mysteriously get declined. Suspicions were alerted to the latest one when I booked our entire holiday through TopCashback. The cash back was £219 so a big one. I was surprised to see the cash a k track firstly at all but it did, then shortly after I got the email stating this had tracked and now was confirmed and I just now had to wait for it to become payable. I checked my account and there it was sitting in my account £219 cash back. Surprised to say the least. But here's where it gets dodgy. The following day TopCashback email me to tell me it's been declined by the retailer even though I have the previous email saying the retailer has confirmed the cash back and it has been showing as confirmed in my account for the past 24 hours. What I see here is large payments getting confirmed and TopCashback not passing them on as this clearly shows it was confirmed by the retailer. I think this big payment slipped past top cash back and they noticed too late yet still took it back and now they trying to tell me it's the retailer who declined it.