Since Home Away took over Owners' Direct, the service has declined rapidly. The reviews from people booking are damning. From an owner's perspective, I can see no reason for HA to keep the deposit, which clients pay to secure a stay in an apartment/villa, for months before transferring it to the owner's bank account - other than pure greed of course to maximise the interest on their money. Surely the deposit is the owner's. It was when the company was Owners' Direct. Also, clients are complaining to me about the email system. They want to be able to contact the owner directly rather than through this third party system that does not actually work well. Although I have a villa listed with HA, I would recommend that clients look elsewhere as this is not a company I want to do business with any more. I'll be taking my villa off the list when my current subscription ends and will take great pleasure in explaining why I am withdrawing. Try AirBnB instead!