Good salesman decent patter... delivery on time. But damaged goods & the guys that put the bed together had no tools? So the ottoman had to be reordered got a date of the 9th if December... rang me on the 7th to say they didnt have tha new part. Rang to get some kind of sense on the situation I've been promised a phone call before this weekend. Im not holding my breath. Wish I'd listened to the people who advised me not to use this company...