Iftequar A.

Dear Viewer,
I would like to share with you my personal experience with the Carrefour online shopping, I have recently ordered a product and I was told that my product will be delivered with 4 days, on 2nd day I got a call from the driver that he is on his way to deliver the product so I requested him to wait for 15 minutes I am on my way back to home he said he cannot wait and advised that he will come on day after tomorrow before 12:00 PM, so I have taken an off from my work for receiving the delivery and I waited for the entire day no one called me, So I called the customer service and they told me that you will revive the product with 4 days so wait for it you will get a call. On next day which is 4 day of the ordered I got a call from the driver that he is 20 min away from my home so I told him that I am in office so give me some time to reach home again the driver said we cannot wait we will come tomorrow, so again I called the customer care I got the same response that still 4 days is not completed you will get a call. On 5th day I got a call from the driver who told me to take off and wait till 12:00 PM and is telling me that my duty was changes so I couldn't come on that day, so now I am on my way to deliver your product.
I have few straight questions with carefour team, Do you have a standard procedure of tracking the products delivery or you are dependent on the drivers personal commitments and continent? We are paying you for quality service and product, the same thing I can buy from 100 different portals and in future I will not buys any single item from your portal that is for sure.
Pathetic customer care service, always read out the terms and conditions, worst response from the manager of the customer care, doesn't have intend to solve the problem, I have order through online just to save my time and now I am running behind these smart people.

Worst service overall, painful process.