Cielo R.

I have been using The Webstraurant store for many years now. Products arrive on time with reasonable shipping costs on larger items ordered. I have had to return a few items over the years and have never had any issues. We have received the wrong product (only twice) that we ordered and with a quick call, return labels have been sent via email within an hour and the correct product has been shipped that day. Damaged product (not WebstaurantStore fault, bad handling by shipper) has been rectified immediatley and new product shipped at their cost. Last week I had a Sous Vide machine start to smell like an electrical issue was happening. A quick call with their reps and a couple of photos with a description of the issue emailed to them sorted out our problem and a new machine was on they way. It arrived one week later. I highly recommend the WebstraurantStore and will continue to use them for machinery, small wares, plates, chemicals, paper goods and supplies when needed.