Thumbnail of user ilonal16

ilona l.

Contributor Level

Total Points
80

1 Review by ilona

  • Skincare Market

9/14/22

Very disappointed! I recently placed my very first order with Skincare Market for the Image Skincare Prevention+ Daily Ultimate Protection Moisturizer SPF50 (6oz) Professional Size which they had advertised on their website. When I received my shipment, it wasn't the ordered 6oz bottle, but instead included 2x 3.2 oz bottles which one of them had already expired on 01/2021! The second bottle will expire on 4/23.
This might have happened by accident, but what I don't accept is the fact that they don't even respond to either my multiple phone messages I left on their customer service line (as nobody even seems to answer their phones) nor my written email. All I ask for is an exchange/ return of the expired product or a refund.
At this point, I won't use nor recommend this company to anybody else.

Just be aware... next time you'll receive a product you might want to double check the expiration date!

Tip for consumers:
Check the expiration date of ordered product!
Very poor customer service

Products used:
Image Skincare Prevention+ Daily Ultimate Protection Moisturizer SPF 50 (6oz) Professional Size

Service
Value
Shipping
Returns
Quality

ilona hasn’t received any votes.

ilona hasn’t received any thanks yous.

ilona doesn’t have any fans yet.

ilona isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user gmamzhi
4/17/24

Never order from SCM! My order SCM145035 was placed on 4/8/24. USPS label was Created the same...

Thumbnail of user davidm8527
11/23/22

I paid for product that was never sent and no refund. Emails and phone calls and prof if payment...