Ernest L.

I like the bag for the capacity and ease of use. Unfortunately the quality is not good. See attached. I've had the bag for 3 months and was on two trips. Always used as carry-on and not checked luggage. The fabric of the bag is already damaged.

It is a design flaw: there is no skid/curb protection, so if you pull the bag and it tips over, the fabrics on the corner is going to brush the floor, hence the damage.

I have use many luggage bags in my life including TravelPro, Samsonite, American Tourister, Swissgear. I've never had a luggage bag falling apart so quickly.

What about the so called lifetime warranty, you ask? Well, first, it is "limited" warranty only for manufacturing defect. The quote for fixing this damage is $35. Second, I have to pay for shipping, which is about $50 via FeDex or UPS. Why would I effectively pay $85 to repair a bag with such a design flaw that it falls apart after two uses...