Ines L.

You can't have a refund for unwanted item despite having all post receipts which clearly show that the item was delivered to their warehouse and signed by their employee. Still their customer service will deny receiving it and you end up paying near £200 for the item and £12 for the postage like me, but they will keep your money and the item to themselves. It's impossible to call them or to get in touch with their manager, only via email and they answer once in 48 hours with a standard reply that the item can't be found in their warehouse dismissing your tracking documents completely. Horrible fraudster site. Never buy from them!