I have been ordering from Zulily for 3 months, and have been mostly very pleased with the items received. I have purchased 104 various items. I learned what to expect from various brands, some I love, just a few, not so much. I check their sizing chart for each item because it can vary. I purchased 10 down-alternative comforters, they are as soft as described. I had no problem contacting customer service, the rep was very nice and answered my question. Items guaranteed to ship before Christmas did ship as promised. One pair of boots were out of stock, so Zulily gave me a refund plus $10 as a credit! Another cool thing, when I make a purchase on a Friday and pay shipping, anything else I purchase throughout the weekend until Sunday night mighnight, there is no additional shipping cost, and no sales tax either! I recommend shopping Zulily, however be sure you read the item descriptions carefully and consider if waiting longer for your item is acceptable, along with no returns.